Delete Your Account

1. Request deletion

You can ask us to delete your Everjoy account and the personal information attached to it. There are three ways to do it, and they all reach the same place.

From the mobile app

Open the Everjoy app, go to Profile, then Settings, then Delete account. The app walks you through the same steps as this page.

By email

Email info@everjoy.ca from the address on your account and ask us to delete it. We respond to all privacy requests within thirty (30) days, as set out in our Privacy Policy.

2. What gets deleted

When the deletion completes, we permanently remove:

• Your login, email address and password
• Your name, phone number, city, address and profile photo
• Your saved items, event preferences and notification settings
• Your inquiries, messages and message attachments
• Your reviews, drafts and uploaded photos
• Your device push tokens, so notifications stop immediately

If you run a business on Everjoy, your business profile, listings, deals and inspirations come down as well. See section 5.

3. What we have to keep

Canadian tax and accounting law requires us to retain certain records even after an account is deleted. These are kept in a form that is no longer linked to your profile, and they are never used to market to you:

• Booking and transaction records, including invoices and payout records, for a minimum of seven (7) years, as stated in section 4 of our Privacy Policy
• Records we are required to keep to resolve a dispute, enforce our agreements, or comply with a legal obligation
• Anonymized and aggregated statistics that cannot identify you

Payment card details are never stored on Everjoy's own systems. They are held by Stripe, our payment processor, under their own retention policy.

4. How long it takes

• Immediately. Your listings are taken down, your business is removed from the marketplace, and any active subscription is cancelled.
• For 30 days. Your account is held in a pending state. Sign in and return to this page to cancel the deletion and keep everything.
• After 30 days. The account and the data listed in section 2 are permanently purged. This cannot be undone.

5. If you run a business

Deleting your account closes your business on Everjoy too. Before you can do that, any upcoming bookings have to be resolved, so that no client is left with an event and no vendor.

If you only want to close the business and keep your personal Everjoy account, use Partner → Settings → Close business instead. That leaves your login and client profile untouched.

Reviews left by clients stay attached to the business record, without your personal details, so the marketplace history stays honest.

6. Contact us

Questions about deletion, or about what we hold on you, go to our Privacy Officer:

Everjoy Co., Privacy Officer Email: info@everjoy.ca Website: everjoy.ca Manitoba, Canada

If you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca, or with the applicable provincial privacy commissioner.