everjoy
Introduction
Everjoy Co. ("Everjoy," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and your rights under applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
This Policy applies to all users of the Everjoy mobile application and related services (collectively, the "Platform"). By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in this Policy.
1. Information We Collect
1.1 Information You Provide Directly
When you create an account, set up a listing, or communicate through the Platform, we may collect:
- Full name
- Email address
- Phone number
- Business name and description (partners)
- Profile photo
- Service listings, descriptions, photos, and pricing
- Messages sent through the Platform's messaging system
- Booking details and event information
- Payment information (processed and stored by Stripe; Everjoy does not store full card numbers or banking details)
- Identity and business verification documents (where required for Stripe Connect onboarding)
1.2 Information Collected Automatically
When you use the Platform, we automatically collect certain technical and usage information, including:
- Device type, operating system, and unique device identifiers
- IP address and approximate geographic location (city/region level)
- Precise device location, but only if you grant location permission, used to show you nearby listings and services; never collected in the background
- App usage data, including screens visited, features used, and time spent
- Push notification tokens (for sending you notifications)
- Log data and timestamps of activity
1.3 Information from Third Parties
We may receive information about you from third-party services integrated with the Platform, including:
- Stripe: payment status, payout information, and Connect account details
- Resend: email delivery status and bounce notifications
- Expo / Apple Push Notification Service (APNs) / Firebase Cloud Messaging (FCM): push notification delivery status
2. How We Use Your Information
We collect and use personal information only for purposes that a reasonable person would consider appropriate in the circumstances. Specifically, we use your information to:
- Create and manage your account
- Enable and facilitate bookings, messaging, and transactions between clients and partners
- Process subscription payments and partner payouts through Stripe
- Send transactional emails (booking confirmations, payment receipts, cancellation notices) via Resend
- Send push notifications for messages, booking updates, and Platform activity
- Verify partner identity and eligibility for Stripe Connect
- Detect and prevent fraud, abuse, and violations of our Terms of Service
- Monitor and improve Platform performance, stability, and features
- Comply with legal obligations, including tax reporting and regulatory requirements
- Respond to your support requests and inquiries
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects without your knowledge.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, or as required by law. Specifically:
- Account information is retained for the duration of your account and for a reasonable period after account closure to comply with legal obligations
- Booking and transaction records are retained for a minimum of seven (7) years for tax and accounting compliance
- Messages are retained for as long as the associated booking or conversation exists on the Platform
- Technical logs and diagnostic data are retained for up to ninety (90) days
When personal information is no longer required, we delete or anonymize it in a secure manner.
5. Data Security
We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encrypted data transmission using TLS/HTTPS
- Row-level security controls on our database to ensure users can only access their own data
- Secure authentication managed through Supabase Auth
- Payment data handled exclusively by Stripe; Everjoy does not store payment card numbers or sensitive financial details
- Access to personal data restricted to personnel who require it to perform their job functions
No method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially reasonable means to protect your information, we cannot guarantee its absolute security. In the event of a data breach that creates a real risk of significant harm, we will notify affected users and relevant authorities as required by applicable law.
6. Cookies and Tracking Technologies
The Everjoy mobile application does not use browser cookies. However, the Platform may use similar technologies such as:
- Device identifiers to maintain your session and authentication state
- Local storage on your device to cache preferences and app state
We do not currently use any analytics, crash reporting, or tracking SDKs. If we introduce any in the future, we will update this Policy before doing so. We do not use tracking technologies for cross-app or cross-site behavioural advertising.
7. Your Privacy Rights
Under PIPEDA and applicable provincial privacy legislation, you have the following rights with respect to your personal information:
7.1 Right of Access
You have the right to request access to the personal information we hold about you, including information about how it has been used and to whom it has been disclosed. To make an access request, contact us at info@everjoy.ca. We will respond within thirty (30) days.
7.2 Right to Correction
If you believe that personal information we hold about you is inaccurate, incomplete, or outdated, you may request that we correct it. You may also update most of your information directly through your account settings in the App.
7.3 Right to Withdraw Consent
Where our collection or use of your personal information is based on your consent, you may withdraw that consent at any time by contacting us at info@everjoy.ca or by closing your account. Please note that withdrawing consent may affect our ability to provide you with the Platform's services.
7.4 Right to Account Deletion
You may request deletion of your account and associated personal information from our Delete Your Account page, from Settings in the Everjoy app, or by contacting us at info@everjoy.ca. We will delete your personal information subject to any retention obligations required by law (such as tax records).
7.5 Right to File a Complaint
If you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca, or with the applicable provincial privacy commissioner.
8. Children's Privacy
The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a person under 18, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us at info@everjoy.ca.
9. Third-Party Links and Services
The Platform may contain links to third-party websites, services, or payment systems (such as a partner's external booking page or payment processor). This Privacy Policy does not apply to those third-party services. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing any personal information.
10. Data Storage and International Transfers
Your personal information is stored and processed on servers operated by Supabase, which may be located outside of Canada, including in the United States. By using the Platform, you consent to the transfer of your personal information to servers located outside your province or country of residence, where privacy laws may differ from those in your jurisdiction.
We take steps to ensure that any cross-border transfers of personal information are subject to appropriate contractual protections consistent with applicable Canadian privacy law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via email or in-App notification at least fourteen (14) days before the changes take effect, and update the Effective Date at the top of this Policy.
Your continued use of the Platform after the effective date of the revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using the Platform and delete your account.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at:
Everjoy Co., Privacy Officer Email: info@everjoy.ca Website: everjoy.ca Manitoba, Canada
We will respond to all privacy inquiries within thirty (30) days of receipt.
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